GDPR Statement

General

Order Acceptance and terms

Please note that it is now a mandatory requirement for all future orders to be created, only on acceptance of our full terms and conditions and privacy policy. You will be prompted to both read, and accept our terms and conditions prior to any orders being accepted, or new accounts being created.

Please ensure you have fully read and accept our terms and conditions in full prior to using any of our services.

Viewing and Updating Profile Information

Our client area provides a self-service portal for you to update / modify and view your Profile / account data.

Your rights to erasure (also known as the 'right to be forgotton')

Please see the 'Formal Data Removal' option in the 'Data Removal' section for more information, or to process a ‘Data Removal Request’. Please note that we retain the right to store personal information for all clients who have paid an invoice within the past 7 years which is mandatory for distribution to the HMRC.

Email Marketing, Status Updates and General Email Communications

Please note that you will ONLY be contacted by us either for marketing, product or status updates etc on the basis that you have signed up via https://www.anoserv.co.uk – upon doing so, you accepted our terms and conditions which state communication will be made via email, using the data stored within your customer profile.

We will only send you marketing material if you have requested to receive this content when you signed up. You can opt-out of receiving marketing content at any time.

We will only send you status updates for products that you have purchased in order to keep you updated of any planned maintenance or ongoing issues.

Data Removal

The introduction of the new GDPR legislation gives clients more control over what data is collected about them and how long that data is stored. With this legislation comes the ability for a customer/client to request the removal of their data. Although the legislation applies only to European nationals, we have opened up this system to all users as we feel that your privacy and trust in us is paramount.

If you wish to have your data removed as part of the GDPR "right to be forgotten" you are able to request this, if the following criteria apply to you:

  • You have no currently active services with us
  • You must not have made any payments to us within the last 7 years
  • You are the original account owner

If you meet all of these criteria, then simply click the below button to request your data to be removal.

Request data removal

We will provide an answer to this request within 2 weeks, from here we may ask you for proof of identity as well as a few security questions. After this you will be provided with a final confirmation, that you must agree to before the data can be deleted.

If your request is successful you will not receive a response to your original request, but a final automated email confirming that your personal information was been purged from our databases.

Example request format

Dear Anoserv,
I hereby formally request that all physical or digital personal data is either destroyed and purged from your databases.
I acknowledge this request may take up to 4 weeks to process.
I also confirm I am an EU citizen, the original account owner and I have not used your services in the last 7 years.

Best Regards,
INSERT NAME HERE

Data Request

The introduction of the new GDPR legislation gives clients more control over what data is collected about them and how long that data is stored. With this legislation comes the ability for a customer/client to request this data. Requesting your data is a very simple process that only takes a few seconds, just click the button below.

Request data access

Please be aware that we may ask for additional proof of identity before we can hand over the requested data, this is a standard security procedure that we carry out from time to time.

We will reply to your request within 4 weeks, from here we may ask for further proof of identity as well as a few security questions. Once complete we will hand over the data in standard format (.txt or .PDF), whereby you can review the collected information.

Example request format

Dear Anoserv,
I hereby formally request that a copy of all physical or digital personal data is provided to myself in a readable format.
I acknowledge this request may take up to 4 weeks to process.
I also confirm I am an EU citizen, the original account owner and I will be subject to additional identity checks.

Best Regards,
INSERT NAME HERE

Person Data Storage

The below data is stored for the mandatory 7 years required by HMRC in the event of an account audit: (7 year countdown timer starts from when you no longer have any active services and have opted to close your account)

  • Full Name
  • Full Address
  • Email Address
  • Phone Number
  • Country
  • Company Name
  • VAT Number
  • Order Records
  • Invoices
  • Transactions (ID’s, amounts, timestamps)